Effective Date: December 2024
Last Updated: March 2025
Company Name: iGamer Jam
Website: https://igamerjam.com
At iGamer Jam, all services and deliverables are digital in nature. We do not ship or deliver any physical products. This Shipping and Delivery Policy outlines how and when digital content, game builds, art assets, or development milestones are delivered to clients.
1. Mode of Delivery
All digital deliverables are provided via secure digital channels, including:
- Email (with download links or attachments)
- Cloud-based platforms (e.g., Google Drive, Dropbox, OneDrive)
- Private Git repositories (e.g., GitHub, Bitbucket)
- Project management tools (e.g., Trello, Notion, Jira)
- Direct upload to client servers upon request
No physical delivery is involved in any part of our services.
2. Delivery Timelines
Delivery timelines are mutually agreed upon at the time of project initiation and may vary depending on:
- Scope and complexity of the project
- Number of deliverables or milestones
- Feedback and iteration cycles
- Dependencies from the client side (e.g., approvals, access to assets)
Typical delivery milestones include:
- Prototype delivery: 1β2 weeks from kick-off
- Alpha/Beta builds: Based on predefined sprints or roadmap
- Final delivery: Upon approval and completion of all project requirements
3. Delay in Delivery
While we strive to meet all delivery deadlines, delays may occur due to unforeseen circumstances such as:
- Change in project scope
- Incomplete information or delays from the clientβs side
- Technical challenges or third-party tool limitations
In such cases, we will communicate updated timelines in advance and work closely with the client to minimize disruptions.
4. Proof of Delivery
Once digital files are shared via any of the agreed channels, a confirmation email or message will be sent from info@igamerjam.com as proof of delivery. Clients are responsible for downloading and securing their copies of the deliverables.
5. Support After Delivery
After each delivery, we offer a review window (typically 5β10 business days depending on the agreement) for clients to provide feedback or request minor changes.
Post-delivery support is available based on:
- The terms of the original contract
- Any ongoing maintenance or retainer agreements
- Ad hoc requests (which may be billed separately)
6. Contact Us
For any questions or clarifications related to delivery timelines, files, or formats, feel free to contact:
iGamer Jam
π§ Email: suvrajit@igamerjam.com
π Phone: +91 99868 98942
π Address: 3G, Mahadev Oaks, Pragathi Nagar, Hyderabad – 500090, India